privacy policy

1. General

We value your interest in Castila Co  (“Castila Co ” and/or "we" and/or "our" and/or “us”) and our proprietary owned branded "Castila CO" website (the "Website").

Castila CO respects your privacy, and therefore we undertake to do our best efforts to protect it. Accordingly, this privacy policy addresses the personal information of our customers and users (“You”) collected, processed, stored, and transferred by us, as well as your rights and choices regarding such information collected through the Website and/or any other channel through which you may interact with us, including mail, e-mail, phone, live chat, text messages, and social media platforms, as part of our service provided to you (the "Privacy Policy").

WE DO NOT SELL OR PROVIDE ANY PERSONALLY IDENTIFIABLE INFORMATION TO THIRD PARTIES.

The use of the service is subject to these Terms of Use and our Privacy Policy, which constitutes an integral part of these Terms of Service. The Terms of Service are intended to clarify the legal relationship between Castila CO and you.

By using the Website, including, without limitation, visiting the Website, registering an account with us, making any purchase or other transaction through the Website, or communicating with us in other means of communication, you agree to our collection, use, and disclosure practices and other activities described in this Privacy Policy. If you do not agree to the terms described herein, please cease interacting with us or using the Website in any other manner.

1. What Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you. We only collect information using lawful means and our collection and use of such information is a legitimate interest within the meaning of the General Data Protection Regulation of the European Union 679/2016 (“GDPR”). We will only retain personal information as long as necessary for the fulfillment of those purposes.

1. Information Provided by You

We collect and process the information you provide voluntarily, offline or when communicating with us through the Website and other means of communication, including but not limited to when you register an account, update your profile, access the content we offer, purchase one of our products, contact customer support, or participate in a promotion we hold. We may use Sub-Processors to process such information as detailed in section ‎4.

The information we collect includes information that identifies, describes, or is reasonably capable of being associated with you. The following is a list of the categories of information we collect and process:

1. Contact Information, which includes your first and last name, e-mail address, postal address, phone number, and other contact Information.
2. Demographic Information, which includes your age, gender, and state or country of residency.
3. Payment Information is the information necessary to process your payment when you purchase, such as your credit card number, security code, and expiration date.
4. Content. We collect and store the content of your communications with us such as feedback, product reviews, questions for information you ask, comments you make, or posts on social media. In such cases, we will use the information you communicated to us in order to respond to your request or question or provide you with additional information that we believe can be helpful to you. We may also store files such as photos, videos, or other content that you provided us.
5. Profile Information, which includes your interests, favorite items, wish lists, item preferences, and other profile information.
6. Credentials, which include passwords and other authenticating information for the purpose of account access.
7. Contacts, which includes data about some of your contacts in order to fulfill your requests, such as details of friends of yours that may be interested in our line of products. This information will only be used in accordance with this Privacy Policy. If you do not want us to identify you, please do not use the referral functionality offered on Website.
8. Sovereign Identification Information, such as i.d. number, passport number, social security number, driver’s license, or other government-issued identification. This information helps us prevent fraud and process your payment.

 

1. Information Automatically Collected by us

We collect information about your device and the interactions between your device and the Website. We may use Sub-Processors to process such information as detailed in section ‎4. The categories of information we automatically collect are as follows:

1. IP Address and Other Identifiers. We collect your IP address and other device identifiers. This information is collected for various purposes, such as problem diagnosis, and functionality improvement, as well as analyzing trends and traffic patterns, collecting demographic information, the date and time of each session on the Website, and trying to align the Website and the advertisements offered therein accordingly.
2. Usage Information. We collect information concerning the features you use, the e-mails and advertisements you view, the pages you visit, the products you review, purchase, or consider purchasing, the time of day you visit the Website or otherwise communicate with us, and other similar information.
3. Location. Information about your device’s location is collected.
4. Information about Your Device, Connectivity, or Configuration. We collect information about the kind of browser you use, the type of your device, the software your device is running, your cell company or internet service provider, your device’s language settings, and other similar information.
5. Information Collected through "Cookies" and other tracking technologies, including:
   • Log Files. We use server logs that automatically collect information, such as your browser type and language, your IP address, and the date and time of your visit to the Website.
   • Cookies. These are small libraries of information that are stored by your browser on your hard drive. We use cookies for several features in the Website, such as analyzing a web page flow, advertisement effectiveness measuring tools, or delivering you a more precise shopping experience. We also use cookies for: (a) manage the shopping carts function, and access password-protected pages: (b) to collect information about how you use the Website and remember the choices you make; (c) allow us to gather information on how the Website and other services We offer are being used so that We can provide you the most suited content and help us deliver advertisements that are more tailored to you and your interests, as well as limit the number of times you receive the same advertisement; and (d) allow users to share our pages and content to third-party social media and other networks.
   • Pixels. We also use electronic images known as "pixels". When you access a website, see a video, or read an e-mail that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity in a particular browser on your device. We sometimes use pixels from other parties to help us track conversations, deliver advertisements on and off the Website, and provide you with additional functionality.
   • Device Fingerprinting. Device fingerprinting is a process of analyzing and combining sets of information elements from your browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your device.
   • Location Technologies. Location-detecting technologies will be used to collect precise locations when you enable location-based services through your device. The information retrieved may be used for purposes such as detecting your device location and allowing or restricting relevant content and advertising based on the location detected.
6. Information from Third Parties

We may obtain information about you from third parties. To the extent we incorporate the information you provide to us through the Website with information obtained from third parties, such information will be treated according to this Privacy Policy, plus any additional restrictions imposed by the third parties.

How We Use of Information We Collected

We use the information collected and detailed above only for legitimate business and commercial purposes, which are as follows:

1. Sending you technical notices, updates, security alerts, and administrative messages.
2. Assisting you in confirming or scheduling your interactions with us.
3. Improving the marketing and promotional efforts We make.
4. Provide services you request, such as processing your orders, responding to your questions and support requests, and providing you customer service.
5. Preventing illegal activities (such as fraud).
6. Monitoring and analyzing trends and activities of visitors on the Website.
7. Protecting our own rights, your rights, your safety, public health, public safety, and any legitimate right of a third party.
8. Managing the Website and the services provided therein, including the registration process, your account, the offerings made by us, and the transactions you make on the Website.
9. Conducting research on Website users' interests, behavior, and/or demographics.
10. Unless otherwise instructed by you, send you marketing materials about our and third parties products, events, and services.
11. Providing and serving advertising on the Website and other websites.
12. Complying with applicable laws, regulations, orders, writs, and permits.
13. Using unidentified information (including information that has been de-identified) without any obligation to you other than as required by applicable law.

1. Information We Share

We may share your information in accordance with this Privacy Policy. The kinds of entities to whom we disclose information include the following:

1. Sub-Processors. In order to provide our service to you, we may share your information with our agents, contractors, and other service providers (“Sub-Processors”). Our Sub-Processors only access your information if such information is needed to perform their function(s), and they are not authorized to use such information for any other purpose(s) other than the purpose(s) set forth by us. We only provide Sub-Processors with the information necessary to complete the requested service, product, or transaction and contractually prohibit them from retaining, using, or disclosing information about you for any purpose other than performing the services for us. Notwithstanding the above, we may permit our Sub-Processors to use aggregate information which does not identify you or de-identified information for other purposes.
2. Related entities of Castila CO.
3. Feedback and User Content. If you provide feedback concerning the Website or our products or provide other forms of content (such as pictures or videos), we may use such content, including your information, on the Website or in marketing and promotional materials. Castila CO may, in its sole discretion, edit feedback or other user content.
4. Commercial Partners. Information may be shared with suppliers, vendors, contractors, other service providers, or other parties for business and commercial purposes. Vendors may include cloud service companies, shipping carriers, suppliers, jewelers, insurance companies, analytics, and advertising technology companies, customer service providers, consulting or marketing firms/providers, accounting, bookkeeping or legal firms, credit agencies, financial services firms, banks, or credit card companies.
5. Facilitating Requests. We may share your information with third parties for purposes of facilitating a request you made.
6. Corporate Transaction.  Information may be revealed in connection with an investment in CastilaCO, a merger, an acquisition, reorganization, or a grant of a license, as well as in the event of insolvency, bankruptcy, or receivership.
7. Information Security, Compliance with Applicable Laws, and Fraud Prevention. Your information may be disclosed if We deem it necessary, at our discretion, in order to comply with any applicable law, regulation, legal process, or governmental request. We also may share your information in order to investigate, prevent or take action regarding illegal activities. Your information may also be shared in order to protect the rights, property, life, health, security, and safety of us, the public in general, or any person or entity. We may also share your information to enforce our Terms of Service.
8. We may share aggregated information that does not identify you or de-identified information about you with third parties for any purpose except as prohibited by applicable law.
9. Your Privacy Rights

 

• Review and Update Your Account Information

You may access, update, or delete certain account information by communicating with us as further detailed below. If you would like to do so, you can do so through your account or by contacting us as set forth below. Please note that in such a case, we may require additional information from you to allow us to authenticate your identity.

• Tracking Technology Choices

At all times, you will be free to decline to incorporate the cookies we use. Each time you visit the Website, you will be required to affirmatively agree to our cookies policy and to the usage of cookies while using our services or visiting the Website. You are free to decline our cookies policy, or not grant us your affirmative consent with respect to the usage of cookies, but please be aware that without such consent, certain features offered on the Website may not be available to you.

• Communications

To opt out of receiving e-mail promotions from Castila CO, please follow the unsubscribe instructions in our promotional communications or contact us as set forth in the “Contact Us” Section below or on the Website. Please note that opting out will not affect any non-promotional communications between us and you, including those related to your account, purchases, billing, or customer support.

• Location

Personal data is processed at our operating offices and in any other places where the parties involved in the processing are located. Depending on your location, data transfers may involve transferring your personal data to a country other than your own.

• Retention

Personal data shall be processed and retained for as long as required by the purposes it has been collected for

• Change, Restrict, Limit

If you believe that any information, we are holding on you is incorrect or incomplete, please e-mail us as soon as possible, at support@castilaco.com. We will promptly correct any information found to be incorrect.

• Delete

You have the right to end this relationship by deleting your account. If you choose to do so, we will delete all of your personal data from our systems, unless there is a legitimate business interest to keep the data, such as to comply with legal obligations, to enforce agreements, or to resolve disputes.

• Revoke Consent

Where you have previously provided your consent, you have the right to withdraw your consent to the processing of your information at any time. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

• Complaints

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

1. Data Security

Castila CO implements and maintains reasonable physical, operational, and technical security safeguards to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your information and we are committed to ensuring that all of your collected data is secure. We keep your personal information only for as long as reasonably necessary, as explained in section ‎3.

Despite the efforts and resources we are investing, no security measures are perfect or impenetrable. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

1. Minors and Children

Castila CO does not knowingly engage with or collect personal information from children under the age of thirteen (13). The Services are not directed towards children under the age of 13, they are not allowed to register with or use the Services, or to disclose any personally identifiable information without appropriate parental or legal guardian approval.

In the event that We ever do so, We will strictly comply with the Children's Online Privacy Protection Act (“COPPA”). If you are a parent or guardian and believe we collected such information in a manner not permitted by COPPA, please contact us as set forth in the section entitled “Contact Us” below, and We will remove such information to the extent required by COPPA.

1. International Transfers

We are based in the U.S. and the information we collect is generally governed by U.S. law. Your information may be stored and processed in the U.S. or any other country in which we or our affiliates Sub-Processors, subsidiaries or agents are domiciled or maintain facilities and by using the Website, you hereby agree to any such transfer of information outside of your country. Your use of the Website or provision of any information, therefore, constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. or any other jurisdictions as set forth in this Privacy Policy.

1. Text Marketing and notifications

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 6 a month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

1. Changes to the Privacy Policy

This Privacy Policy sets forth our privacy practice and it supersedes any earlier version. We will occasionally update this Privacy Policy to reflect changes in our practices, and we reserve the right to do so at any time.

• Contact Us

At Castila CO, we take our customers' privacy seriously, and we're committed to being transparent about how we collect and use your personal information. If you have any questions or concerns about our Privacy Policy, please don't hesitate to reach out to us.
You can contact us by email at support@castilaco.com, and our team will be happy to assist you in any way we can. Alternatively, you can send us a message at the following address:
Castila CO 1406 E Upland Dr. Salisbury MD 21801 United States
We value your privacy and are dedicated to providing exceptional customer service, so please don't hesitate to get in touch with us if you have any questions or concerns