Privacy policy

General

Thank you for your interest in Castila Co (referred to as “Castila Co,” “we,” “our,” or “us”) and our proprietary website, branded as "Castila CO" (the "Website").

At Castila CO, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, process, store, and transfer your personal information, as well as your rights and choices regarding that information. It applies to information collected through the Website and any other channels through which you may interact with us, such as mail, email, phone, live chat, text messages, and social media platforms.

Key Policy Statements:

• We do not sell or share personally identifiable information with third parties.

• Your use of our services is subject to our Terms of Use and this Privacy Policy, which form an integral part of our Terms of Service.

• By using the Website or interacting with us through any means, you consent to the practices described in this Privacy Policy. If you disagree, please refrain from using the Website or engaging with us.

Information We Collect

We collect various types of information to improve and provide our services. All data collection and usage comply with lawful means and serve legitimate business interests as outlined by the General Data Protection Regulation (GDPR).

Information You Provide

We collect the information you voluntarily share with us through the Website or other communication channels, such as:

• Contact Information: Name, email address, postal address, phone number, etc.

• Demographic Information: Age, gender, state, or country of residence.

• Payment Information: Credit card details, security codes, expiration dates, etc.

• Content: Feedback, product reviews, inquiries, and other content you provide, including photos or videos.

• Profile Information: Preferences, favorite items, wish lists, and other profile details.

• Credentials: Account passwords and authentication data.

• Contacts: Information about your referrals, provided with their consent.

• Government Identification: Information for fraud prevention or payment processing.

Information Automatically Collected

We gather data about your device and interactions with the Website, such as:

• Device Identifiers: IP addresses and other unique device details.

• Usage Data: Features used, pages visited, products viewed, and transaction details.

• Location Data: Device’s geographical location when location services are enabled.

• Cookies and Tracking Technologies:

  • Log Files: Browser type, language, IP address, and visit timestamps.

  • Cookies: Used for functionality, analytics, advertising, and personalized experiences.

  • Pixels: Electronic images for tracking activity.

  • Device Fingerprinting: Unique identifiers created from browser and device attributes.

  • Location Technologies: Geolocation for relevant content and advertisements.

Information from Third Parties

We may obtain information from third parties, which will be treated in accordance with this Privacy Policy and any restrictions imposed by those third parties.

How We Use Information

We use the collected information for legitimate business and commercial purposes, including:

• Sending updates, technical notices, and administrative messages.

• Improving our marketing and promotional efforts.

• Processing orders and providing customer support.

• Preventing illegal activities, such as fraud.

• Monitoring website trends and user behavior.

• Ensuring compliance with applicable laws and regulations.

Information Sharing

We may share your information in specific circumstances:

• Sub-Processors: Contractors and service providers for necessary functions.

• Business Partners: Suppliers, shipping carriers, analytics providers, etc.

• Corporate Transactions: Mergers, acquisitions, or reorganizations.

• Legal Compliance: To comply with laws or protect public safety and rights.

• De-identified Data: Aggregated information that does not identify individuals.

Your Privacy Rights

Access and Updates

You may access, update, or delete your account information by contacting us.

Cookies and Tracking

You can decline cookies or opt out of tracking technologies. However, some Website features may be unavailable without consent.

Communication Preferences

To opt out of promotional communications, follow the unsubscribe instructions in our messages or contact us directly.

Data Retention

Personal data is retained only as long as necessary for its purpose or as required by law.

Withdrawal of Consent

You can revoke your consent at any time. However, we may continue processing your data if legally permitted.

Complaints

If you have concerns, you may file a complaint with your local data protection authority.

Data Security

We implement robust physical, operational, and technical safeguards to protect your information. While we strive for comprehensive security, no system is entirely foolproof.

Minors and Children

Our services are not directed at children under 13, and we do not knowingly collect their information. If you believe we have, contact us to address the issue.

International Transfers

Your information may be processed and stored in the U.S. or other countries. By using our services, you consent to such transfers.

Text Marketing

By providing your phone number, you agree to receive text notifications and marketing messages (maximum of six per month). To unsubscribe, reply with "STOP" to any message or follow provided links.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Website constitutes acceptance of any changes.

Contact Us

If you have questions or concerns, please contact us at:

• Email: support@castilaco.com

• Mailing Address: 1406 E Upland Dr., Salisbury, MD 21801, United States