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Terms of service

Terms of Service

Welcome to Castila CO Inc, your personal online store for diamonds, diamond rings, and other fine jewelry. Our Site enables you to choose between loose diamonds, ready-made designs, and even design your own ring. We aim to assist you at every step of your journey—from diamond education to selecting your jewelry, shipping it to you, and ensuring safe and timely delivery.

Definition of "The Site"

“The Site” in these Terms includes the website, its owners, any relevant applications, or platforms that enable the services it provides, such as those accessible via the Internet, PC, tablet, cellular device, TV, etc. It also refers to the managing body of the Site, its subsidiaries, affiliates, operators, shareholders, directors, officers, managers, employees, agents, partners, contractors, and representatives.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT LEGAL INFORMATION REGARDING YOUR RIGHTS, DUTIES, AND REMEDIES.

Terms and Validity

  1. Binding Agreement By accessing the Site or using its services (including purchases), you agree to be bound by these Terms, whether you are a visitor or a member with an account. If you do not agree, do not use the Site or its services.

  2. Non-Commercial Use The Site and its services are intended for personal, non-commercial use only.

  3. Modification of Terms The Site may update these Terms at its discretion. Updates will be posted on this page with the latest revision date. Continued use of the Site after updates signifies your acceptance of the revised Terms.

Registration to the Site and Services

  1. Account Registration Upon registration, you must provide a username, password, active email address, phone number, and mailing address. You must be 18 years or older to use the Site.

  2. Password Security You are responsible for keeping your password confidential. The Site will never request your password via email. Notify us immediately if you suspect unauthorized use of your account.

  3. Termination of Accounts The Site reserves the right to terminate any account or service for violations of these Terms or for other reasons at its discretion.

Purchasing Items on the Site

  1. Purchase Contract Product listings are invitations to treat, not contractual offers. A purchase becomes binding upon the Site’s acceptance.

  2. Accuracy of Information While the Site strives for accuracy, it does not guarantee that all content is error-free. Errors may be corrected without notice.

  3. Merchandise Availability Availability is not guaranteed and may vary. Items displayed may not always be in stock.

  4. Pricing Prices are listed in USD and may be subject to additional charges (e.g., taxes, delivery fees). Prices can change at any time.

  5. Documentation and Certificates Diamonds come with third-party documentation, and the Site assumes no liability for errors in these certificates. Appraisals are conducted by independent entities, and no guarantees are provided regarding their accuracy.

  6. Delivery Deliveries are made through reputable couriers. The Site is not liable for delays or damages caused during shipping. Customs clearance is the buyer’s responsibility.

  7. Return Policy Returns are allowed for items that do not match descriptions or meet quality standards, as verified by a certified gemologist. Items must be returned in original condition with proof of purchase and authorization (RAN). Removal of the product’s serial number tag voids eligibility for returns.

  8. Custom Jewelry Custom orders require you to provide designs or mock-ups and guarantee that they do not infringe third-party intellectual property rights. The Site reserves the right to refuse or cancel custom orders suspected of infringement.

General Terms

  1. Force Majeure The Site is not liable for delays caused by events beyond its control (e.g., natural disasters, strikes).

  2. Contact Information Users must provide accurate and reachable contact details to facilitate communication regarding their orders.

For additional details, refer to our Shipping and Returns Policy or contact Customer Service. Thank you for choosing Castila CO Inc for your fine jewelry needs.