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Refund policy

Return and Refund Policy

At Castila Co., we value your satisfaction and want you to feel confident about your purchase. Below are the details of our return and refund policy to ensure a seamless experience.

Return Policy

General Returns

  • Eligibility: You may request a return within 14 days of receiving your item. Items must be in their original condition—unworn, unused, with all tags attached, and in their original packaging. A receipt or proof of purchase is required.

  • Process: Contact us at support@castilaco.com to initiate the return process. Returns must be authorized before sending items to the following address:

    Dilip Katrodiya
    1406 E Upland Dr.
    Salisbury, MD 21801, United States

  • Return Label: If your return is accepted, we will provide a return shipping label and instructions. Items sent without prior authorization will not be accepted.

Damages and Issues

  • Inspection: Please inspect your order upon receipt and contact us immediately if there are any defects, damages, or incorrect items. We will work to resolve the issue promptly.

  • Resolution: Eligible items can be returned within 7 days of delivery for a full credit (minus shipping fees). Allow up to 7 business days for the refund to post.

Important Notes:

  • Return shipping and insurance fees are the customer’s responsibility. We recommend insuring your return, as we cannot be held responsible for lost or damaged items during transit.

  • All orders are subject to a 20% restocking fee.

  • Custom and personalized items are non-refundable.

Non-Returnable Items

  • Sale items

  • Gift cards

Exchange Policy

  • How to Exchange: The fastest way to exchange an item is to return the original item and place a new order.

  • Process: Contact us for a Return Authorization Number (RAN) and include it with the returned item. Items must be in new, unused condition with all documents included. We reserve the right to refuse items that are not in a resalable condition.

  • Refund Timeline: Refunds for returned items (minus shipping fees) will be processed within 7 business days after inspection.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition—unworn, unused, with tags, and in their original packaging—and include a receipt or proof of purchase.

Refund Policy

  • Approval Process: Once we receive and inspect your return, we will notify you of its approval status.

  • Timeline: Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund approval and you have not received it, please contact us at support@castilaco.com for assistance.

Thank you for choosing Castila Co. We are committed to ensuring your satisfaction and look forward to serving you again!